In a world of either poor or just disinterested management, it was a joy today to discover a family restaurant that really did cater for families and made them feel good about themselves.
Gulliver's Family Diner is situated in East Cambridgeshire on the A10, just below Stretham and about twenty minutes north of Cambridge. It is located on a former Little Chef site which, in turn, replaced AJ's.
My wife and I frequently called in at AJ's - often on cold and wintry afternoons - when we first house hunting in the area some fourteen years ago. The manager then was very hands-on with both staff and clients and fussed around us all to make sure 'his' restaurant delivered good food and good service. The Little Chef management was non-existent and visitors waited for the wrong food, poorly prepared and thrown on to dirty plates.
Gulliver's Family Diner is relatively new and run by a local man - Tom Robson - who decided against his original plan to just refurbish and re-let the site and turn it into a proper family diner. Our family visited it today and were welcomed like old family friends who weren't looking at us as part of their future inheritances. There is a fun atmosphere, with menu copy including: "Gammon: not some naff watery lump of processed ham..." and "If you have a favourite dinner, just let us know and we might well add it to our menu - with your name against it." Add in reasonable prices across the board and it makes for a feel-good offer. I also had the best cup of diner coffee since visiting a diner in Michigan some five years ago.
Tom regularly leaves the kitchen to walk around the diner. If there is a problem (and we had one with cheese!) he appears to sort it out instantly and personally checks that it has been sorted out. Not only that, his staff are mortified if anything should spoil their customers' experiences in any way.
You may well say that this is relatively early days and that the special customer service may wane and the site struggle as others have done. That may happen but I suspect it won't. People in our area value quality but also value for money; they also want to have fun. Tom Robson and his willing staff treated us like kings not little people: I've been in the company of enough Gullivers to know how easy it is to make customers feel very small in their giant Lilliputian sense of their own importance.
Labels: Cambridgeshire, diner, eating out, family restaurant, Gulliver, Tom Robson